Shipping & Returns
Fulfillment, Shipment & Delivery
NIZAMIR TEXTILES CURRENTLY SHIPS;
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Throughout greater Malaysia.
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Singapore
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Brunei Darussalam
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International shipping
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SHIPPING TERMS
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All prices on our website does not include shipping unless stated otherwise.
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The customer bears the shipping cost and costs associated to overseas shipping, including but not limited to customs duties, taxes and other charges that may incur.
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Shipping cost will automatically be calculated during checkout.
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Domestic bus courier options are available within Sarawak.
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All our orders using our standard packaging materials. We do not cater to any special packaging at the moment.
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We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.
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We strive to deliver your purchased products within the shortest time possible.
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All orders are dispatched and delivered by our designated carrier from Monday to Friday, excluding weekends and public holidays.
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Shipments via sea is available for bulk and wholesale orders
DELIVERY TIME
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Estimated delivery time via bus in Sarawak ± 2 working days
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Estimated delivery time within Malaysia ± 3 - 7 working days.
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Estimated delivery time outside Malaysia ± 9 working days.
Returns, Refunds & Exchanges
CLEARANCE ITEMS POLICY
All Sale & Clearance items are non-returnable, non-refundable and non-exchangeable. All sales are final once purchase has been made.
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RETURN, EXCHANGE AND REFUND POLICY
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No exchange and return for wrong sizes, colours & materials made by the customer. All sales are final.
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Please read and understand the product information carefully before making a purchase. This website contains fabric products which are sold in meters, pairs, mix & match ready to wear of different materials, sizes, colours and quantities. There is no refund and exchange due in the event of a customer error. All sales are final.
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If the items are damaged, please inform us by Whatsapp or E-mail first for a refund or exchange . Then you can return your purchase for up to 10 days from the date of purchase. All return items must be returned in ( Unworn, Unaltered, Unwashed, Unironed condition with all tags attached ).
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You are responsible for the return shipping amount. No returns, refunds or exchanges would be accepted after 10 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear and tear of product caused by customer. Once we have received your return at our warehouse, we will credit you in the same manner as your original payment within 30 days of receiving the returned item. Shipping charges are to be borne by the customer.
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Please return your purchase to the following address:
Nizamir Textiles Sdn. Bhd (No. 679146-U)
7, India Street, 93000, Kuching, Sarawak, Malaysia.
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Nizamir Textiles Sdn. Bhd. reserves the right to alter this policy at any time.
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We are always here to help, if you have questions regarding the online order, please email to support@nizamir.com or whatsapp our customer service team at:
+6082 421 190 or +6011 2680 3789.